Right of withdrawal

Right of withdrawal

The consumer has the right to free resolution of this contract within 14 calendar days, without the need to indicate any reason.

The deadline for exercising the right of free resolution expires 14 days from the day following that it acquires or a third party indicated by him, other than the carrier, acquires the physical possession of the goods.
In order to exercise your right of free resolution, you must



4600-019 AMARANTE



decision to terminate this contract by means of an unequivocal statement (eg letter sent by post or electronic mail). You can use the resolution form template, but this is not required.

In order for the period of freedom to be respected to be respected, it is sufficient that its communication concerning the exercise of the right of free resolution be sent before the expiry of the period for termination.


Effects of free resolution

In the event of termination of this agreement, all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a mode of shipment other than the least expensive modality of normal shipment offered by us) will be reimbursed ), without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to terminate this contract. We make these refunds using the same method of payment you used in the initial transaction, unless otherwise agreed by you; in any case, does not incur any costs as a consequence of such reimbursement

We may withhold the refund until we have received the returned goods, or until you provide proof of delivery of the goods, whichever occurs first.

You must return the goods or deliver them to us on: AV. JOAQUIM LEITE DE CARVALHO, 16 - 4600-019 AMARANTE, without undue delay and no later than 14 days from the day you inform us of the free termination of the contract. It is considered that the deadline is respected if you return the goods before the expiration of the period of 14 days, and the customer will bear the direct costs of the return of the goods.


Updated on 5/21/2018